Shows improved learning effectiveness in learners using Generative AI and Design Thinking, suggesting better user-centered IT training.
This study integrates Generative AI (GAI) and Design Thinking to improve learners’ ability to identify user needs in Enterprise Information Systems. Findings show that satisfaction and involvement are the strongest predictors of learning effectiveness, while subjective norms shape attitudes toward this pedagogy. By extending TRA and TPB, the research contributes to educational technology theory and offers a practical framework for training IT professionals to develop more user-centered, innovative, and effective information systems.
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Cheng et al. (2026) studied this question.
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