The Impact of Generative AI Techno Complexity on Task Performance of Employees: The Role of Psychological Safety and Internal Communication

May 31, 2026

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Key Points

This study analyzes how generative AI-induced technological stress impacts employee performance and the role of internal communication in mitigating these effects.
Survey conducted with 380 employees using generative AI in various organizations, controlling for industry, company size, position, and department.
Applied the Stimulus-Organism-Response (SOR) framework to assess technological stress and its impact on performance.
Tested hypotheses related to psychological safety and internal communication effects.
Confirmed that generative AI complexity negatively influences task performance through the mediating role of psychological safety.
Established that interactivity and accountability in internal communication mitigate the negative effects of technological stress on psychological safety and performance.

Examines how generative AI complexity affects task performance in employees, highlighting communication strategies.

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Inho Hwang (2026) studied this question.

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