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June 14, 2026Technology Analysis and Strategic Management

Role of digitalisation and digital capabilities in the non-financial performance of SMEs: a multi-method SEM-fsQCA-ANNs approach

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Authors

MUMuhammad Rizwan UllahSTSafdar Husain TahirMZMuhammad Zulfiqar

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Overview

Randomized trial analyzes digitalization's effect on non-financial performance in SMEs, suggesting enhanced strategies.

Key Points

  • This study examines how digitalisation and digital capabilities influence the non-financial performance of SMEs.
  • Adopted a deductive approach through questionnaires with 396 respondents.
  • Employed structural equation modeling (SEM), fuzzy set qualitative comparative analysis (fsQCA), and artificial neural networks (ANNs).
  • Analyzed linear and non-linear relationships in SME performance data.
  • SEM findings show positive relationships between digital transformation and non-financial performance.
  • fsQCA identifies digital transformation and innovation capabilities as key drivers of performance.
  • ANNs highlight human capabilities as the leading predictor of non-financial performance.

Cite This Study

Ullah et al. (2026) studied this question.

synapsesocial.com/papers/6a2e44e4b1cc60ccdea8a4b9https://doi.org/10.1080/09537325.2026.2685695
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