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June 14, 2026Information Systems and e-Business ManagementOpen Access

From fragmented data to business intelligence: a data-centric CRISP-DM framework for delegated insurance

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Authors

BSBeatriz SousaGGGracinda R. GuerreiroPEPedro Espadinha-Cruz

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Overview

Randomized trial demonstrates enhanced data quality in delegated insurance through a new data-centric CRISP-DM framework, implying significant operational improvements.

Key Points

  • The aim is to improve data governance and integration in delegated insurance by extending the CRISP-DM framework.
  • Proposed a data-centric framework that incorporates Agile, Lean, and DataOps principles.
  • Implemented the framework in a real-world insurance setting in France to automate business intelligence processes.
  • Embedded quality assurance and governance across six iterative phases.
  • Achieved significant improvements in data consistency and reduced dimensionality.
  • Enhanced operational alignment in the business processes.
  • Established governance artefacts for continuous monitoring and refinement of data quality.

Cite This Study

Sousa et al. (2026) studied this question.

synapsesocial.com/papers/6a2e4632b1cc60ccdea8afechttps://doi.org/10.1007/s10257-026-00729-6
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