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This study aims to determine how different designs of expert systems affect knowledge transfer to users.

The Effects of Judgment Strategy and Prompting on Using Rule-Based Expert Systems for Knowledge Transfer.

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This study aims to determine how different designs of expert systems affect knowledge transfer to users.
Conducted an experiment with subjects using varied expert system designs to evaluate internal controls.
Varying design features included prompting to think about judgment strategy and display rules during consultation.
Two approaches were tested: focusing on the processing cycle and the objectives of controls.
Subjects prompted to think about the meaning of rules showed greater learning outcomes.
Using an expert system that questioned control objectives resulted in higher knowledge transfer.

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Randomized trial examines how design features influence knowledge transfer in users of expert systems, suggesting effective strategies.

Pei et al. (1994) studied this question.

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