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This article examines integration issues of expert systems in business and presents strategies for effective implementation.
Although expert systems technology that takes advantage of artificial intelligence techniques is very powerful, its application in business domain is not without problems. This article examines issues involved in integrating expert systems and decision support systems and discusses strategies for using this technology. Five general guidelines for developing EDSS are presented. They are (1) selected applications, (2) realistic objectives, (3) validated knowledge, (4) evolutionary design, and (5) risk control.
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Ting‐Peng Liang (1988) studied this question.
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