The Impact of Individual Differences on MAS Personnel Satisfaction and Turnover Intentions.

This study attempts to explain why some Management Advisory Services (MAS) personnel experience higher job satisfaction and lower rates of voluntary turnover than others. The research investigates whether job satisfaction and voluntary turnover are influenced by individual differences in a variety of psychological characteristics. Information was gathered from experienced MAS personnel and evaluated by using a path-analytic approach. The study results imply those MAS personnel who possess relatively high achievement needs, the Type A personality, and an influence orientation are likely to experience less work stress, greater job satisfaction and lower rates of voluntary turnover than their contemporaries. Knowledge of an individual's psychological characteristics might allow a firm's supervisory personnel to modify the work environment where possible to allow the individuals the opportunity to satisfy their various needs. These findings have potential implications for the management and hiring practices of firms that employ MAS designers/consultants.