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Demonstrates how AI and automation enhance service delivery and engagement in libraries, suggesting challenges remain.
Artificial Intelligence (AI) and automation have emerged as transformative forces in modern library systems, significantly altering the way information is organized, accessed, and delivered. This paper examines the impact of AI and automation on academic and research libraries, focusing on service delivery, library management, user engagement, and knowledge organization. AI applications such as chatbots, intelligent cataloguing, recommendation systems, and predictive analytics have enhanced operational efficiency and personalized user experiences. Automation has minimized repetitive manual tasks, enabling librarians to focus on advanced research support and information literacy. However, challenges such as ethical concerns, data privacy, technological costs, and skill gaps remain critical. The study emphasizes the need for strategic planning, staff training, and ethical governance to ensure sustainable and responsible implementation of AI and automation in modern library systems.
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Mr. Kiran Bapu Shewale (2026) studied this question.
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