Ethical Infrastructure as Care Ethics: Moderation Decision-Making as a Site for Technical & Professional Communication

Viewing content moderation as an infrastructure, this article uses data from interviews with 17 content moderators to argue that technical and professional communication (TPC) scholars and practitioners can use normative ethics, such as an ethics of care, as a starting place to study compliance documents and can help us move beyond critique to understand how decision-making processes are participating in ethical maintenance affected by the infrastructural freedom on various sites.