What does this research mean for the field?

While frontline managers perceive competency models as relevant to formal expectations, their practical usefulness is severely limited by everyday operational constraints, demonstrating that competency mapping alone cannot strengthen management without enabling organizational conditions. Novelty: ClaimNovelty.INCREMENTAL. Consensus alignment: ConsensusAlignment.NEUTRAL.

What question did this study set out to answer?

This study aims to explore the perceptions of frontline managers regarding the competency model's relevance and usefulness in their roles.

July 3, 2026Leadership in health services

Competency models are no silver bullet for solving health-care managers’ challenges. Perspectives from frontline managers in municipality health care

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Authors

IOIngrid Marie Leikvoll Oskarsson THTonje Hungnes

Discussion

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Overview

Qualitative study explores frontline managers' views on competency models in municipal health care, indicating limitations in practical use.

Key Points

This study aims to explore the perceptions of frontline managers regarding the competency model's relevance and usefulness in their roles.
Qualitative study using focus group discussions
Involved 14 frontline managers from three Norwegian municipalities
Data analyzed inductively with qualitative content analysis
Frontline managers viewed MCAP as a relevant model reflecting formal role expectations
Concerns were raised about its practical applicability in daily work
Key competencies identified were interpersonal communication and change management, constrained by operational factors

Cite This Study

Oskarsson et al. (2026) studied this question.

synapsesocial.com/papers/6a47520e5c29257aa2578e31 https://doi.org/10.1108/lhs-09-2025-0156

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July 3, 2026Leadership in health services

Competency models are no silver bullet for solving health-care managers’ challenges. Perspectives from frontline managers in municipality health care

View Full Paper

Ask AI

Bookmark

Authors

IOIngrid Marie Leikvoll Oskarsson THTonje Hungnes

Discussion

Member takes

Overview

Qualitative study explores frontline managers' views on competency models in municipal health care, indicating limitations in practical use.

Key Points

This study aims to explore the perceptions of frontline managers regarding the competency model's relevance and usefulness in their roles.
Qualitative study using focus group discussions
Involved 14 frontline managers from three Norwegian municipalities
Data analyzed inductively with qualitative content analysis
Frontline managers viewed MCAP as a relevant model reflecting formal role expectations
Concerns were raised about its practical applicability in daily work
Key competencies identified were interpersonal communication and change management, constrained by operational factors

Cite This Study

Oskarsson et al. (2026) studied this question.

synapsesocial.com/papers/6a47520e5c29257aa2578e31 https://doi.org/10.1108/lhs-09-2025-0156

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