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July 5, 2021Journal of Retailing and Consumer ServicesOpen Access

Robotic service quality – Scale development and validation

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Authors

CPCatherine PrenticeUniversity of Southern QueenslandMNMai NguyenGriffith University

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Prentice et al. (2021) studied this question.

synapsesocial.com/papers/6a554d6ffa87cf65e4ee61d1https://doi.org/10.1016/j.jretconser.2021.102661
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