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December 1, 1996Managing Service Quality

SERVQUAL and the Northern Ireland hotel sector: a comparative analysis ‐ part 1

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Authors

OGOlive GabbieUniversity of UlsterMOMartin O’NeillWales Institute of Social and Economic Research, Data and Methods

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Cite This Study

Gabbie et al. (1996) studied this question.

synapsesocial.com/papers/6a6bc209547974b2dbf4639bhttps://doi.org/10.1108/09604529610149194
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Also Consider

Synapse has enriched 4 closely related papers on similar clinical questions. Consider them for comparative context:

  1. 1Delivering quality service: balancing customer perceptions and expectations1990 · 3,888 citations
  2. 2Measuring Service Quality in the Travel and Tourism Industry1991 · 562 citations
  3. 3Northern Ireland Tourism: A Quality Perspective1994 · 14 citations
  4. 4Investing in people: a perspective from Northern Ireland tourism ‐ part I1996 · 8 citations