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Recent advances in machine learning and artificial intelligence have provided more alternatives for the implementation of repetitive or monotonous tasks. However, the development of AI tools has not been straightforward, and use case exploration and workflow integration are still ongoing challenges. In this work, we present a detailed qualitative analysis of the performance and user experience of popular commercial chatbots when used for document classification with limited data. We report the results for a real-world example of metadata augmentation in academic libraries environment. We compare the results of AI chatbots with other machine learning and natural language processing methods such as XGBoost and BERT-based fine tuning, and share insights from our experience. We found that AI chatbots perform similarly among them while outperforming the machine learning methods we tested, showing their advantage when the method relies on local data for training. We also found that while working with chatbots is easier than with code, getting useful results from them still represents a challenge for the user. Furthermore, we encountered alarming conceptual errors in the output of some chatbots, such as not being able to count the number of lines of our inputs and explaining the mistake as “human error.” Although this is not complete evidence that AI chatbots can be effectively used for metadata classification, we believe that the information provided in this work can be useful to librarians and data curators in developing pathways for the integration and use of AI tools for data curation or metadata augmentation tasks.
González-Espinoza et al. (Fri,) studied this question.