Through the lens of commuters: Participatory photo-voice insights from Sardinia's railway users

Introduction Daily commuting is a complex experience that can significantly affect individuals’ psychological well-being. This study investigates the lived experiences of commuters on the Iglesias–Cagliari railway line, a route marked by outdated infrastructure, reduced service frequency, and limited accessibility. It aims to highlight how such conditions shape emotional, social, and perceptual dimensions of everyday travel. Method Setting and Sample: The study was conducted along the Iglesias–Cagliari railway line in Sardinia, Italy. Thirteen regular commuters participated. Data Collection and Analysis: Using the Photovoice method, participants captured photographs and produced narratives reflecting their commuting experiences. These materials were collectively examined through the SHOWeD protocol, facilitating critical reflection and group dialogue. A thematic analysis was then conducted to identify recurring patterns and key dimensions. Results Five main themes emerged: (1) emotional experiences, including loneliness, anxiety, and moments of introspection; (2) meaningful places, such as stations, underpasses, and surrounding landscapes; (3) structural issues, including poor synchronization of connections, staff shortages, and a digital divide; (4) perceived safety; and (5) symbolic meanings attributed to travel. Participants also proposed practical improvements, such as increasing station staffing, enhancing accessible information systems, creating more welcoming waiting areas, and improving coordination across railway services. Conclusions The findings demonstrate that Photovoice is an effective participatory method for uncovering needs often overlooked in transport planning. Incorporating commuters’ perspectives can foster greater awareness, empowerment, and more equitable, well-being-oriented mobility systems. This study highlights the importance of participatory approaches in informing public decision-making and improving the quality of everyday travel experiences.