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July 16, 2026Business & Information Systems EngineeringOpen Access

Exploring Human Trust in Software Robots for Robotic Process Automation

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Authors

SASimone AgostinelliPBPiercosma BiscontiACAngelo Casciani

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Overview

Vision paper explores human trust in software robots, proposing a framework and addressing challenges for collaboration.

Key Points

  • The central aim is to conceptualize human trust in software robots for effective collaboration in RPA.
  • Proposes a conceptual framework for understanding human-software robot trust in RPA.
  • Identifies and discusses five key research challenges related to trust in software robots.
  • Highlights the lack of existing frameworks for trust in software robots affecting collaboration.
  • Introduces the concept of re-manualization where tasks revert to manual due to low trust.

Cite This Study

Agostinelli et al. (2026) studied this question.

synapsesocial.com/papers/6a58752d2b46c88ba9ad0ff3https://doi.org/10.1007/s12599-026-01007-y
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Also Consider

Synapse has enriched 5 closely related papers on similar clinical questions. Consider them for comparative context:

  1. 1Comparisons of Human-Human Trust with Other Forms of Human-Technology Trust2017 · 13 citations
  2. 2Trust as a design principle in human–robot collaboration: a review of explainable and adaptive control2026 · 1 citations
  3. 3Risk Management in Robotic Process Automation2024 · 3 citations
  4. 4Trust dynamics in human interaction with an industrial robot2024 · 29 citations
  5. 5Computational models of artificial and natural trust in robotics: A systematic review and operational guide2026