Managing Supply Chain Risks through Capacity Management Strategies and impact on Business Performance: a services industry Perspective

Key Points

• The aim is to explore how capacity management strategies can mitigate supply chain risks and their impact on business performance in the services sector.
• Analyzed capacity management strategies within service industries.
• Examined the relationship between these strategies and risk management practices.
• Evaluated business performance indicators in relation to implemented strategies.
• Identified key capacity management strategies that successfully reduce supply chain risks.
• Demonstrated a positive correlation between effective capacity management and enhanced business performance metrics.
• Highlighted industry-specific challenges in implementing capacity management strategies.