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Introduction. This paper aims to examine the effects of inconsistent sentiment valence between video content and danmaku (positive video content with negative danmaku (PVND) versus negative video content with positive danmaku (NVPD)) and the gender of users (male versus female) on decision-making. Method. An online experiment was conducted. Participants were randomly assigned to one of two experimental conditions (PVND versus NVPD). Analysis. Three hypotheses were tested using two-way ANOVA within SPSS software. Results. Empirical results (N = 224) show significant difference in decision-making between users exposed to PVND and NVPD, but no gender difference is found. In addition, the interaction between inconsistent sentiment valence and gender affects their decision-making. Conclusion(s). This study enriches the literature by not only shedding light on the effects of inconsistent sentiment valence in the dynamic video-based reviews but also adding to the scholarly understanding of gender differences in users’ responses to online reviews.
Chua et al. (Fri,) studied this question.