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July 26, 2026International Journal for Quality in Health CareOpen Access

Patient Engagement and Feasibility of a QR Code–Based Digital Information Tool in the Emergency Department

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Authors

AMAkash ManesISIvjot SamraЕФЕкатерина Федосова

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Overview

Prospective observational study assesses patient engagement with QR codes in emergency departments, suggesting a viable tool for non-urgent needs.

Key Points

  • This project aimed to evaluate the feasibility and patient engagement of a digital tool utilizing QR codes in an emergency department setting.
  • Prospective observational quality improvement study conducted in a community emergency department from June to December 2025.
  • Twenty informational posters with four QR codes linking to resources were displayed in high-visibility areas.
  • Automated scan analytics measured patient engagement and feasibility, focusing on sustained use and workflow impact.
  • The QR codes were scanned 1,895 times over six months, indicating strong engagement.
  • The virtual sick note was accessed 43.2% of the time, while the family doctor tool was accessed 30.3%.
  • No technical issues were reported, and the tool did not disrupt clinical workflow.

Cite This Study

Manes et al. (2026) studied this question.

synapsesocial.com/papers/6a65a3e4d3aea3239cd76bc6https://doi.org/10.1093/intqhc/mzag100
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