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July 26, 2026International Journal of Retail & Distribution Management

An investigation of smart retail technologies and shopping centre patronage intentions

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Authors

KWKong San WongRWRachel Mei Ming Wong

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Overview

Randomized trial investigates the impact of smart retail technologies on patronage intentions, suggesting key retail strategies.

Key Points

  • This study aims to explore how aspects of smart retail technologies influence patronage intentions in shopping centers.
  • Collected data from 850 participants
  • Utilized an integrated scale from technology acceptance model and stimulus-organism-response measures
  • Analyzed data using exploratory factor analysis and structural equation modeling (SEM)
  • Hedonic factors of smart retail technologies had a stronger influence on patronage intentions compared to utilitarian factors
  • Factor analysis confirmed the adapted scale's psychometric soundness
  • Results highlight the importance of incorporating smart retail technologies into physical retail spaces to enhance customer perceptions and behaviors.

Cite This Study

Wong et al. (2026) studied this question.

synapsesocial.com/papers/6a65a84ed3aea3239cd78b1ahttps://doi.org/10.1108/ijrdm-11-2024-0655
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