Developing a digital learning platform to improve educational institution management through pedagogy and risk management

With the growing reliance on digital technologies in higher education, effective integration remains a challenge for institutional management. The authors examine the role of risk management in supporting technology-enhanced teaching and learning, to identify malware threats as a major barrier to adoption, and propose a structured framework to mitigate such risks. A quantitative methodology, using surveys and statistical analysis, assesses the impact of information, system and service quality on user satisfaction and learning outcomes. The findings highlight the importance of holistic quality management and the design of secure, interactive online learning environments. The authors also recommend investment in faculty development to equip educators with the skills to use technology effectively. Beyond the academic sector, the research offers broader insights into digital transformation, emphasising the value of aligning institutional goals with user needs. The results underscore the need for risk-aware strategies that support successful digital adoption while enhancing user experience.