What question did this study set out to answer?

The aim is to provide a structured approach for transitioning fax orders to web-based ordering systems.

July 29, 20260 citationsOpen Access

Moving FAX Orders to the Web ── Designing the Dual-Operation Period and a Phased Migration (archived 2026-07-27)

Key Points

The aim is to provide a structured approach for transitioning fax orders to web-based ordering systems.
Outline the drawbacks of an immediate shift to the web.
Design a dual-operation period allowing both fax and web orders to function simultaneously.
Prepare product and customer master data for migration, using CSV as an intermediate step.
Successful strategies for informing trading partners about the phased migration.
Increased efficiency and reduced failure rates during the transition period.
Enhanced customer data quality through proper preparation and migration process.

Abstract

A practical guide to migrating FAX orders to web ordering or CSV import. We cover why an all-at-once move to the web tends to fail, how to design the dual-operation period where FAX and web coexist, preparing product and customer master data, CSV import as an intermediate form, and how to bring trading partners on board as a phased migration. Archived version of https://comcomponent.com/en/blog/fax-order-web-transition-staged-migration/, as published on 2026-07-27. The live article is maintained and may change after this date. First published 2026-07-16.

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