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August 2, 2026Journal of Sustainable Tourism

Service for all: advancing sustainable tourism through a neuroinclusive lens

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Authors

HJHyei Rin JooCSChing-Hui (Joan) Su

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Overview

Mixed-method study investigates stakeholder misalignments in neuroinclusive hotel services, highlighting improvements for equitable experiences.

Key Points

  • This study aims to examine the disconnect between neurodivergent guests' needs and the services provided by hotels.
  • Utilized a mixed-method design to explore stakeholder perspectives on hotel services.
  • Investigated eight service domains, focusing on individualized support and communication.
  • Analyzed generational differences in expectations, particularly among Generation Z guests.
  • Identified significant misalignments in the provision of neuroinclusive services across service domains.
  • Highlighted the need for hotels to implement co-created and sensory-aware service models.
  • Found generational differences, with Generation Z reporting higher expectations for inclusive experiences.

Cite This Study

Joo et al. (2026) studied this question.

synapsesocial.com/papers/6a6eeaa21b0468a7eeab2e9bhttps://doi.org/10.1080/09669582.2026.2709152
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