Using observational feedback to promote academic development

The purpose of this paper is to illustrate how professional consultants can use observational feedback to improve instructional effectiveness and to strengthen the academic identity of university teachers. To this end, a three-step approach is presented together with guidelines for giving feedback. A case example, based on the author's own practice, is used to highlight the complexities involved and to draw attention to the need for professionals to use their expert-power base judiciously.