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August 3, 2026International Journal of Urban Sciences

Smart city construction and urban public service provision performance: a digital governance perspective

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Authors

CLChangwen LiaoChina University of Political Science and LawBZBiwu ZhaoCentral South University

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Overview

Randomized trial examines the impact of smart city construction on urban public services, suggesting a digital governance approach to enhance performance.

Key Points

  • This research aims to analyze how smart city construction influences public service provision performance and the mechanisms involved.
  • Utilized a process-mechanism model to explore public value creation during smart city construction.
  • Analyzed panel data from Chinese cities spanning 2009 to 2021.
  • Identified and examined mediating effects of government and citizen digital governance.
  • Smart city construction significantly enhances public service provision performance, especially for livelihood and development-oriented services.
  • Government digital governance serves as a crucial mediator; citizen digital governance positively affects performance only with strong government support.
  • The study highlights the complementarity of technology-oriented and infrastructure-oriented digital development policies in improving service delivery.

Cite This Study

Liao et al. (2026) studied this question.

synapsesocial.com/papers/6a703fe175942ff7265e49e2https://doi.org/10.1080/12265934.2026.2697859
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