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The voluntary benchmarking system of the Dutch drinking water sector has matured over time. Nowadays it is Europe's most veteran benchmarking scheme of drinking water companies. The system has been praised by many; although also critical notes are heard on whether the system is still as appropriate and effective as it once was. The recent legislative change from a voluntary to a mandatory system provides an opportunity for reflection and change. This paper assesses the lessons learnt from the existing system through an analysis of stakeholder views, in order to identify ways for enhancement.
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Blokland et al. (2010) studied this question.
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