What question did this study set out to answer?

To examine how emotional intelligence influences organizational citizenship behavior through psychological capital and evaluate whether perceived organizational support moderates this indirect pathway.

February 23, 2022Employee Relations

Employee emotional intelligence, organizational citizen behavior and job performance: a moderated mediation model investigation

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To examine how emotional intelligence influences organizational citizenship behavior through psychological capital and evaluate whether perceived organizational support moderates this indirect pathway.
Administered a questionnaire survey to employees (N = 536) across life insurance companies in Taiwan.
Evaluated structural relationships and moderated mediation effects among emotional intelligence, psychological capital, perceived organizational support, job performance, and organizational citizenship behavior using structural equation modeling.
Psychological capital serves as a mediator in the relationship between employee emotional intelligence and organizational citizenship behavior.
Perceived organizational support acts as a moderator, creating a stronger indirect effect of emotional intelligence on organizational citizenship behavior via psychological capital when perceived support is high versus low.

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Implication

Survey demonstrates that perceived organizational support enhances citizenship behavior via psychological capital in insurance workers, suggesting that supportive management boosts performance.

Cite This Study

Liao et al. (2022) studied this question.

synapsesocial.com/papers/6a71ea67fe4101aa97e0b5be https://doi.org/10.1108/er-11-2020-0506

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Implication

Survey demonstrates that perceived organizational support enhances citizenship behavior via psychological capital in insurance workers, suggesting that supportive management boosts performance.

Employee emotional intelligence, organizational citizen behavior and job performance: a moderated mediation model investigation

Key Points

Discussion

Implication

Cite This Study

Employee emotional intelligence, organizational citizen behavior and job performance: a moderated mediation model investigation

Key Points

Discussion

Implication

Cite This Study

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