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Food retailing in the 1980s has undergone a transformation. The most visible effects of this are the food superstores around which many food shopping trips are based. The performance of the operations that underpin the retail outlets is vital. This paper takes one such operation, the distribution process, in one such company, Tesco pic, to illustrate how the retail ‘revolution’ has also been a distribution revolution.
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Smith et al. (1993) studied this question.
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