Two Codes for Remedying Problematic Situations: Japanese and English Speakers’ Views of Explanations and Apologies in the United States

This study describes speech codes used by Japanese and English speakers in remedying problematic situations. By analyzing in-depth interviews, the study reveals the Japanese-speaking participants’ use of a code in which offering detailed explanations can be a way to deny having caused another person discomfort, thus being incompatible with their meaning of “apology.” The English-speaking participants used a code in which offering and listening to explanations is a way to show that they care about the relationship and to seek forgiveness. The analysis illustrates how the participants used these codes as a resource to draw a boundary between two speech communities.