Construction of Performance Evaluation Index System of Clinical Departments Based on the Balanced Scorecard

Objectives. To establish a performance evaluation index system of clinical departments based on the balanced scorecard (BSC), and to achieve the strategic objectives of the hospital. Methods. The Delphi method and AHP (Analytic Hierarchy Process) were adopted to determine the index system and all index weights. Results. A performance evaluation index library, including 10 secondary indices and 23 tertiary indices, was constructed in accordance with four dimensions of the BSC, including finance, customer, internal process and development capacity; and the index weights were determined. Conclusions. The BSC is a powerful tool to achieve the strategic objectives of the hospital; and the index system established in this study is strongly scientific and feasible.