Survey of Clinical Medical Personnel Satisfaction and Analysis of Medical Record Service

Objective. To understand the satisfaction of clinical medical staff in our hospital on medical record service, and propose improvement measures. Methods. The questionnaire method was used for performing a satisfaction survey on several aspects highly associated with the medical record service of the clinical medical staff in our hospital, in their daily medical activities, from July to August in 2013; 350 questionnaires were issued; and 332 valid questionnaires were recycled. Results. The overall satisfaction with the medical record service in our hospital was high, 38.9% of participants considered it to be very satisfactory, and the medical record service gained praise. Conclusions. To improve the medical record management in the new situation and to improve the level of medical record service, the following three aspects need to be considered: raise the medical record consciousness among the clinical medical staff; change the passive service model, and develop and utilize medical record information resources; and improve the comprehensive quality of the medical record management staff.