Workflow Automation for a Virtual Hypertension Management Program
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Why the study?
Hypertension is a modifiable risk factor for numerous comorbidities, motivating the use of workflow automation processes to increase the efficiency of a virtual hypertension management program.
Does a CRM platform with workflow automation improve operational efficiency and patient onboarding in a virtual hypertension management program?
Population
51 referred patients in a virtual hypertension management program
Design
Program development, implementation, and initial experience description
Authors
Discussion
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Member takes
Implication
May enhance virtual hypertension workflow efficiency; hypothesis-generating for outcome impact and scalability.
Structured PICO
Does a CRM platform with workflow automation improve operational efficiency and patient onboarding in a virtual hypertension management program?
P
Population
65 patients referred to a virtual hypertension management program (51 ultimately enrolled).
I
Intervention
Implementation of a customer relationship management (CRM) platform (Microsoft Dynamics 365) featuring workflow automation, multi-channel communication, EHR integration, and cellular blood pressure cuff integration.
O
Outcome
Operational metrics including communication preference, electronic enrollment rate, and ability to transmit blood pressure data without phone support.
A CRM platform with workflow automation and device integration can successfully facilitate patient enrollment and remote blood pressure monitoring in a virtual hypertension management program.
Limitations
- Balancing out-of-the-box functionality with development flexibility
- Less flexibility with a CRM platform than a custom application
Cite This Study
Aronson et al. (2021) studied this question.
Topics
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