A Study on Method to Renovate Information Service Based on 6 Sigma Technique

With the environmental changes around libraries and information centers, they need to develop various management techniques and apply them to library works and services. In this research a case study was conducted in a special library of If company. This study was aimed for reducing ineffective components and unnecessary processes in library works and services. This study applied the Six sigma technique to improve the process of purchasing overseas academic and strategic Information and users` a degree of satisfaction on information service. Specifically, this study used the live-step DMAIC(Define, Measure, Analyze, Improve, Control) method, mainly used in the manufacturing sector. As a result of this study, we could get epoch-making improvement.