Telephone interpreting service is available

EDITOR,—I am surprised that Michael Phelan and Sue Parkman's article on working with an interpreter1 does not mention telephone interpreting: a unique service was pioneered in Britain by Language Line in 1990. After a trial at the Royal London Hospital, Language Line's telephone interpreting service is now used daily in 15% of NHS trusts nationwide, including major teaching hospitals such as King's College Hospital as well as specialist centres such as Great Ormond Street Hospital. Health care providers using …