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COVID-19 pandemic is a health crisis situation that is being faced by the whole world, especially Indonesia, as it affects not only the health sector, but also the economy on the global scale. PT. JNE Express Jakarta, one of the logistics delivery service companies in Indonesia, is tremendously impacted by Indonesian government large scale social distancing (PSBB) as it encourages people to shift by using online services to fulfill daily needs. This inspires PT. JNE Express Jakarta to sustain service quality in this pandemic situation. Therefore, this research aims to analyze customer’s satisfaction with PT. JNE Express Jakarta during COVID-19 situation. Research method used was a descriptive quantitative method with participation of 100 respondents. Results showed that people were satisfied with the price and service quality of PT. JNE Express Jakarta.
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Ulhaq et al. (2020) studied this question.
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