Explores the use of AI tools to improve efficiency in online dispute resolution, highlighting challenges and ethical considerations.
The integration of Artificial Intelligence (AI) into Online Dispute Resolution (ODR) systems is rapidly transforming how conflicts are managed and resolved in digital environments. This paper explores the opportunities presented by AI-driven tools—such as automated negotiation platforms, chatbots, and predictive analytics—in enhancing the efficiency, accessibility, and scalability of dispute resolution processes. While AI offers significant benefits in reducing costs and expediting resolutions,
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Ngozi Ngozi (2026) studied this question.
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