The contribution of a quality function deployment approach to quality in higher education: a literature review

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Key Points

The aim is to explore how quality function deployment can improve quality in higher education based on existing literature.
Conducted a comprehensive literature review on quality function deployment in higher education.
Analyzed various case studies and theoretical frameworks to determine effectiveness.
Identified key themes related to service improvement and stakeholder satisfaction.
Quality function deployment facilitates better alignment of educational services with stakeholder needs.
The approach encourages systematic quality assessment in higher education institutions.
Numerous studies indicate positive outcomes in student satisfaction and program effectiveness.

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Literature review highlights how quality function deployment enhances educational quality, suggesting effective strategies for institutions.

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Cvetanka Velkoska (2026) studied this question.

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