Opportunities and challenges of using modern digital technologies in public administration

The purpose of this article is to analyze both the possibilities of using digital technologies in public administration and the risks arising in the context of digital transformation. In this regard, the authors focus on the contradictory nature of the impact of the global digital revolution on both the state and its decisions, as well as on the practice of social interaction in society in various fields. The digital environment is not only changing the ways and nature of government interaction with citizens, but also transforming the internal management decision-making system, making it more transparent and flexible. Digital services and technologies are actively transforming public and municipal governance, bringing both undeniable advantages, such as increasing efficiency, transparency and accessibility of services for citizens, as well as risks: increasing digital inequality, disappearing privacy, digital control, ethical issues, risks of personal data leakage, and more. The main methodological basis of the research is theoretical scientific methods and a systematic approach. The interdisciplinary nature of the research within the framework of the identified issues requires the involvement of both international and domestic statistical data, as well as sociological research. The authors have attempted a comprehensive analysis of the opportunities and risks of using digital tools in the public administration system. The authors elaborate on the analysis of key services and technologies used in public administration. The fact that the digital paradigm has become dominant in public administration in recent years, having gone through several stages in its development, is confirmed by data from cross-country studies of the e-government development index. In practice, different versions of digital transformation are being implemented in different countries, and standards (models) for the maturity of digital public administration have been prepared and are being implemented, but the movement is moving in one direction. In this regard, the authors conclude that it is advisable to supplement the concept of "digital maturity" with an assessment of the effects and risks of digitalization of public administration by citizens and businesses as its most important beneficiaries, including with regard to digitalization of interaction between citizens, business and the state.