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This article discusses why citizens should be involved in performance measurement of government and introduces a model of citizen-initiated performance assessment (CIPA). Based on the experiences of a few Iowa cities and a survey of Iowa local officials, it shows how citizen involvement has impacted the practice of performance measurement, increased the likelihood of integrating performance information in the decision-making and planning process by elected officials, stimulated different thinking about public service delivery, and opened up new opportunities to build a stronger partnership between the government and the citizenry. The article concludes by discussing the limitations of the Iowa experiment, and suggests directions for future research and experimentation to advance the understanding and adoption of citizen-based performance measurement.
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Alfred Tat‐Kei Ho (2007) studied this question.
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