Synapse
⌘+K
Synapse
PulseExploreClubsResearchersJournals
Instagram
HomeClubsExplore
August 13, 2026The TQM Journal

The impact of customer information sharing on service quality: a moderated mediation model of environmental innovation and digital technology capability

View Full Paper
Ask AI
Bookmark
Share

Authors

TTTeng TengYXYing Xie

Discussion

Loading...

Member takes

Overview

Moderated mediation model finds that information sharing enhances service quality via environmental innovation, influenced by digital capacity.

Key Points

  • This study aims to explore how customer information sharing leads to improved service quality through environmental innovation and the role of digital technology capability.
  • Survey data collected from UK service firms.
  • Moderated mediation model tested the effects of structured and unstructured information sharing on service quality via environmental innovation.
  • The moderating effect of digital technology capability was analyzed on these indirect relationships.
  • Environmental innovation significantly improves service quality.
  • Unstructured information sharing is positively associated with environmental innovation, though it has no unconditional effect.
  • Digital technology capability enhances the indirect effects of both structured and unstructured information sharing on service quality, with structured sharing becoming significant only at higher capability levels.

Cite This Study

Teng et al. (2026) studied this question.

synapsesocial.com/papers/6a7d76652b0e0cff3f63fbachttps://doi.org/10.1108/tqm-11-2025-0658
View Full Paper
Ask AI
Bookmark
Share

Also Consider

Synapse has enriched 5 closely related papers on similar clinical questions. Consider them for comparative context:

  1. 1The Impact of Knowledge Sharing Quality on Environmental Practices to Improve the Financial Performance of SMEs: The Mediating Role of Advanced Management Technologies2025
  2. 2Digital green innovation and sustainable performance: integrating digital knowledge sharing with organizational and institutional enablers2026
  3. 3Digital sustainability empowerment and B2B customer co-creation: how CSR value creation drives green innovation performance in emerging market SMEs2026
  4. 4Impact of Information Sharing on Individual Learning and Innovation Performance2026
  5. 5The impact of knowledge sharing on service capability and performance in international logistics companies2025