Observational study reveals how micro-level collaboration develops across boundaries in public service, suggesting practical strategies for improvement.
Key Points
The research aims to explore how inter-professional collaboration is developed at the micro-level through boundary work in public service organizations.
One-year observational study of a multi-professional mobile community care team.
Analysis of daily work interactions among professionals in interdependent organizations.
Identification of nine practices under three modes of collaborative boundary work.
Collaboration is developed as a continuous, flexible process among professionals through boundary work.
Professionals reduced competition and territorialism by engaging in multiple boundary works.
A shared identity and collaborative approach emerged, enhancing service provision to third parties.