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July 1, 2003Journal of Services Marketing

Perceived quality and satisfaction in multiservice organisations: the case of Spanish public services

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Authors

MTMiguel Ángel Moliner TenaUniversitat Jaume IJSJavier SánchezUniversitat Jaume I

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Tena et al. (2003) studied this question.

synapsesocial.com/papers/6a7e90fab71e9814536277cdhttps://doi.org/10.1108/08876040310482801
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Also Consider

Synapse has enriched 4 closely related papers on similar clinical questions. Consider them for comparative context:

  1. 1Satisfaction, Loyalty and Reputation as Indicators of Customer Orientation in the Public Sector1994 · 215 citations
  2. 2Quality management applied to higher education2000 · 103 citations
  3. 3Defining Marketing: A Market‐Oriented Approach1989 · 406 citations
  4. 4A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions1980 · 9,945 citations