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June 1, 2003Journal of Services Marketing

Professional service relationships: a multi‐context study of factors impacting satisfaction, re‐patronization, and recommendations

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AHAngela HausmanNorfolk State University

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Angela Hausman (2003) studied this question.

synapsesocial.com/papers/6a7f585fdbe36b5656dc318ehttps://doi.org/10.1108/08876040310474792
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Also Consider

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  1. 1A Service Quality Model and its Marketing Implications1984 · 6,578 citations
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  4. 4An Investigation into the Determinants of Customer Satisfaction1982 · 2,921 citations
  5. 5Consumer Satisfaction/Dissatisfaction with Professional Services1991 · 21 citations