The general aim of this study is to evaluate and measure the effectiveness of recruitment and selection and its impact on service delivery amongst staff within the Development of Human Resource Policy. Research has shown that motivated and satisfied employees are more productive and that there is an improvement on service delivery. Factors, which influence employee motivation, are inter alia as efficient recruitment and selection methods, achievement, advancement, being treated with respect and personal growth and development. It is suggested that a possible way to succeed with recruitment and selection would be to gain their full co-operation with the aims and goals of the national objectives and the objectives of the department, to achieve, maintain and enhance the service delivery of staff, who are also potential future leaders in the organization. This should be coupled to a commitment to excellence and efficiency in the organization in general.
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Rahman et al. (2012) studied this question.
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