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The challenging era of online services has moved its forces towards government sector just the way it has forced commercial and business sectors to move into online businesses. In this piece of work I have tried to explain whether the advent of e-government helps the governments to get closer to the citizens. This article is based on literature review that highlights the impacts and factors of egovernment which affects efficiency, citizen participation, trust and transparency in services the government takes online.
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Yazdanifard et al. (2011) studied this question.
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