What question did this study set out to answer?

To evaluate the influence of digital governance on user satisfaction in higher education information systems and determine the mediating roles of organizational governance and information quality.

August 19, 2026Journal of Pedagogical ResearchOpen Access

Digital governance and user satisfaction in higher education information systems: A PLS-SEM approach on the mediating roles of organizational governance and information quality

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To evaluate the influence of digital governance on user satisfaction in higher education information systems and determine the mediating roles of organizational governance and information quality.
Conducted a quantitative study surveying stakeholders actively using information systems within higher education institutions in Indonesia.
Applied Partial Least Squares Structural Equation Modeling (PLS-SEM) to test an integrated theoretical framework combining public administration concepts with the Information Systems Success Model.
Digital governance and system quality collectively demonstrate a significant positive effect on overall user satisfaction within higher education systems.
Mediation analysis identifies organizational governance as a critical link between digital governance and user satisfaction, while information quality mediates the relationship between system quality and user satisfaction.

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Implication

Quantitative modeling finds organizational governance and information quality mediate user satisfaction in university information systems, indicating the importance of balanced digital policies.

Cite This Study

Rustanto et al. (2026) studied this question.

synapsesocial.com/papers/6a85636403308d306e2d6735 https://doi.org/10.33902/jpr.202645364

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Implication

Quantitative modeling finds organizational governance and information quality mediate user satisfaction in university information systems, indicating the importance of balanced digital policies.

Digital governance and user satisfaction in higher education information systems: A PLS-SEM approach on the mediating roles of organizational governance and information quality

Key Points

Discussion

Implication

Cite This Study

Digital governance and user satisfaction in higher education information systems: A PLS-SEM approach on the mediating roles of organizational governance and information quality

Key Points

Discussion

Implication

Cite This Study

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