Qualitative user research reveals key experience challenges in digital tutoring, highlighting the need for user-centered verification, safety, and matching systems.
The main aim of this study is to explore user needs and experience challenges associated with finding and selecting home tutors through digital platforms. The study focuses particularly on trust, tutor verification, safety, affordability, flexible scheduling, tutor–student matching, and progress tracking from the perspectives of parents and students. Based on these insights, the study proposes a user-centered approach to designing a more accessible and trustworthy home tutoring experience.
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Ruchi Gaur Divyanshi Agrahari (2026) studied this question.
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