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This paper describes a Management Science project at E. I. Du Pont, Inc., which utilized state-of-the-art computerized vehicle routing methods to reduce delivery costs for a major product by over 15%. The problem involved the assignment of over 1,500 customers to about 50 routes. The project illustrates him an Operations Research consulting team, working closely with line management can install a decision support system that provides major benefits.
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Fisher et al. (1982) studied this question.
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