“Certification: A Continually Perplexing Issue Facing Hospitality, Tourism, and Related Professions”

This study examined over 150 certification programs that had varying degrees of relevance to the hospitality, tourism, and related industry. From these 15-plus programs, thirty-seven certification programs were selected that were either managerial in nature or covered large populations within the profession. General characteristics of each program were carefully documented and charted. The general nature and quality of these programs are examined, conclusions are drawn, and recommendations are made regarding the effectiveness and value of the programs.