Internal Factors and Organizational Performance of Non-Governmental Organizations in Nairobi City County, Kenya

This study examined how internal factors affect the performance of NGOs in Nairobi City County, Kenya, focusing on management support, technological innovation, employee motivation, and resource mobilization. Grounded in Contingency Theory, a descriptive research design was used, targeting 330 humanitarian NGOs. A sample of 285 respondents from various management levels was selected through stratified random sampling, with data collected via questionnaires. Both descriptive and inferential statistics, including multiple linear regression and Pearson correlation, were employed for analysis. The results revealed significant positive relationships between each internal factor and organizational performance, indicating that enhancing management support, technological innovation, employee motivation, and resource mobilization can improve NGO outcomes. These findings suggest that strong leadership, a motivated workforce, innovation, and strategic resource mobilization are key to fulfilling NGO missions effectively and making a meaningful impact. The study recommends that Kenyan NGOs prioritize robust management support through engaged leadership and transparent communication, adopt technological innovations to increase efficiency, foster employee motivation with recognition programs and training, and implement strategic resource mobilization through diversified funding and partnerships. These efforts are essential for NGOs to sustain and expand their positive societal contributions.