Survey analysis reveals that personality traits and fear of missing out drive trust in automated robo-advisors among active investors, highlighting the psychological mechanisms behind fintech...
Advancements in the financial industry are transforming as algorithmic investment programs are introduced to meet the growing needs of technology-linked investors in the financial decision-making process. There are several investors interested in algorithm-based programs, such as robo-advisory services, but many psychological factors affecting users’ adoption of these platforms have not been studied. By integrating theories such as the stimulus-organism-response theory, the Big Five Personality Traits and the emotional framework of fear of missing out (FOMO), this study proposes a comprehensive model of robo-advisor behavioural intention. Data from 400 active investors in major cities were analysed using structural equation modelling. Results show that the personality traits of openness and conscientiousness have a noteworthy impact on trust levels in robo-advisory systems, while neuroticism shows an unexpected positive correlation, suggesting that emotionally vulnerable people might prefer emotionally neutral, rule-based systems. Alongside this, FOMO was directly influenced by trust in and attitudes towards robo-advisors, suggesting its dual nature as both an affective and a cognitive driver. Results show the role of personality-based and emotion-focused design approaches in fintech adoption. Theoretical implications unite behavioural finance with technology acceptance theory, while practical implications facilitate user-oriented platform design in emerging economies.
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Badgujjar et al. (2026) studied this question.
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